Are Internet Service Providers dumb? Why when end users call in for tech support on their connection, the first thing they get told is to “turn off your firewall”. Are you kidding me? Most users don’t have a hardware router or firewall to block all the bad stuff, just software firewalls, and when an ISP tells them to turn it off, they will get hacked in 10 minutes. ISP tech support is just lazy. Instead of troubleshooting and fixing someone’s internet connection (which is their job) they tell them to turn off their firewalls. It is like this: I have a problem getting my car started, so I call a local shop, and they tell me to unlock and open all my doors, and then it will work. Well maybe it will work, but everything will get stolen out of my car (I know that isn’t the best analogy, but it sort of works).
I have had three people call me and tell me that this is what the ISP told them to do. Two from Astound and one from Charter. WTF are these ISP’s thinking?? It just makes me mad when people take the lazy route.
END USERS: IF YOUR ISP TELLS YOU TO TURN OFF YOUR FIREWALL OR ANTIVIRUS – TELL THEM THAT YOU RATHER PUT YOUR WALLET AND BELONGINGS OUT IN YOUR YARD FOR SOME PASSERBY TO JUST WALK BY AND TAKE.
I can’t stress this enough. DO NOT TURN OFF YOUR FIREWALL!!!!!!!
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Steve Novoselac's Blog 