Moving to Office 365 from Google Apps: Follow Up

Earlier I blogged about Moving to Office 365 from Google Apps, and some of my woes.

In the time since, things have been straightened out. First off, what happened to me sucked, but was resolved. I think Microsoft knows they have some initial bugs and they will work it out. What does stand out is that the customer service is top notch. Their forum moderators replied. Their twitter account @Office365 replied. They actually CALLED me and walked through fixing the issue. This was great. They made sure it was working before leaving me hanging.

After I got the issues resolved, I switched my GoDaddy DNS to MSFT DNS name servers and away we go. I reset up my iPhone, iPad syncing with my new Office365 stuff, worked great, found the server url, etc. Android I had to type it in (to find it, log into web mail and go to about off the help icon). I set it up with Outlook 2010 and it works great. Also Mail.app on Mac, works great there too.

I haven’t done much more than just use it. Some things I miss or want? First, in Gmail, you can archive mail right from iOS. Exchange doesn’t have this, but in Outlook you can set up quick steps to do it, so I did that. The OWA interface doesn’t have quick steps, which would be nice. I haven’t used Lync yet as I don’t have anyone to talk to on it, I will dork around with that later. Haven’t used the SharePoint or Office Web Apps yet, it has been more Mail, Contacts, Calendar to start.

I would like to point my mail.domain.com to the Office365 portal for easy access, haven’t looked into it yet.

One other thing I noticed, is that some mail still comes to my old Google Apps account. Facebook mail alerts for sure. They might have a slow DNS change time as most all other mail comes to Office365. More to come as I get into things though.

Moving from Google Apps to Office 365

I have been using Google Apps premier since 2007. Almost 4 years. Before that I used hotmail and tried to use the Microsoft ecosystem as I had a Windows Mobile phone, many of them actually. Before Windows Mobile was “cool”. The thing with Google Apps is that it only offered the “core” apps for a loooong time. (Mail, Calendar, Docs, Chat). Recently they allowed you to “transition” to more Google services (apps), such as Reader, Voice, etc, etc.

Now, this sounds great right? Yeah, except in the last 4 years I had to create a regular gmail account to use most of the Google services (YouTube, voice, Reader), and now I have 4 years of content and what not built up with that account. Google wants me to “start fresh” with my Google Apps account? Doesn’t sound like much fun. Also Google+ just came out, and it doesn’t work with Google Apps accounts, another great way for Google to alienate paying customers, and rewarding free ones. You can’t be signed into both a Google Apps and Google Account at the same time (at least without problems) So I end up having to run one browser with Google account and one with Google Apps? No thanks again.

What I decided to do is try something new. There aren’t many options.

1. Hotmail
2. Yahoo
3. Hosted Exchange (Rackspace, etc)
4. Office 365
5. Other

With Hotmail.. It works, I actually changed it over in a hour or so.. but, there is no 1st class citizen mail client on Mac. Mail, other 3rd party, even Outlook, only connect with POP, not with IMAP. iOS at least uses Activesync. This is somewhat of a deal breaker for me, as I like to use a client on the desktop, or at least try them out.

Yahoo is just out, well, because it is Yahoo. Hosted Exchange looks promising, but too much $$ for not the same features I currently get. Office 365 seems like the logical choice.

I was in the beta for Office 365 and dorked around with it a little bit. I decided to take the plunge.

It is a little more expensive than Google Apps a year, but really no other choices. My first concern was with my Google Talk with my Google Apps. Probably not going to work. Why? Well, with Office 365, if you are on the small business plan, you have to delegate your DNS to Office 365. You can create CNAME and A records, but not TXT or SRV records, etc. Google Apps GTalk needs SRV records in your DNS.

Also, when you sign up for Office 365, you get a weird account, not a Windows Live ID, but Online Services ID, like blah@domain.onmicrosoft.com .. and then you have to set up your custom domain inside the Office 365 web app.

Currently, this is where I am at, and I hope to have a follow up to this..

I made all the DNS changes for Office 365. I created another account in my system, and assigned it a license. I made the account admin, so I had 2 admin accounts. Everything was working.

I decided to cleanup the onmicrosoft.com account, by removing the mailbox and account. It had the same “Full Name” as my regular account, Steve Novoselac. I went to delete and it said “Do you want to remove Steve Novoselac”, I was weary but figured it was keyed on email address of the account record, not name.

Boom, it deleted both the records on my account. Currently I can’t even login to my account. Even better with the small business account you don’t get 24/7 support. Just “service tickets” and the community forum. I did put in a service request and a forum post, and I am working through the issue, but it seems ridiculous. Why?

First off, you shouldn’t be able to remove the “last admin” from an account. Second, it should delete by email address and not full name. We will see how and when I get this resolved, but currently I just switched my DNS back to Google Apps so I can continue to receive email.

Another unknown is the Lync online. It is federated with WLM, but I am curious to see how that is all going to work. Giving support a few days and hopefully will have it all sorted out. More to come..